Frequently Asked Questions
What materials are your bracelets made of?
We craft our bracelets mostly of 925 sterling silver to ensure premium quality and durability. However, we also craft from pure titanium steel and copper.
Do your bracelets tarnish, rust, or lose color over time?
We use electrophoretic coating technology on most of our bracelets to prevent tarnishing and oxidation. To find out, check the product details of each bracelet.
Are the bracelets waterproof?
Our bracelets can come into contact with water but need to be then dried promptly.
How do I clean and maintain my bracelet?
We recommend taking good care of your bracelet to maximise long-lasting wear and shine.
Gently wash it with mild soap and warm water, using a soft brush. Rinse thoroughly and dry with a soft cloth. Avoid harsh chemicals or abrasive materials that can damage the bracelet. Store bracelets separately in a cool, dry place to prevent tangling and scratches.
How do I measure my wrist for the right size?
For accurate measurements, wrap a flexible measuring tape around your wrist, where you would normally wear the bracelet.
Note the measurement, ensuring it's neither too tight nor too loose. If necessary, add a bit of extra length for comfort.
Do you offer gift packaging?
Gift packaging is something we are currently working on to offer a more pleasant and memorable shopping experience for all of our customers in the future.
What is the shipping policy & estimated delivery time?
We offer free & secure worldwide shipping on all of our orders.
Estimated delivery time depends on your destination address. The timeframe globally is between 5-18 days, but each product page includes detailed shipping information specific to that item.
What is the returns & exchanges policy?
If your purchase doesn’t meet your expectations, you may return or exchange it within 14 days of delivery. Customers are responsible for return shipping unless the item is defective or incorrect, in which case we will cover the cost. Items must be returned in their original condition. Refunds are issued to your original payment method within 5–10 business days after we receive the return.
To learn more about the return policy, click here.
What if I order the wrong size, can I exchange it?
Absolutely. We offer a 14-day return & exchange policy on all of our orders. To learn more, click here.